Delivery Terms and Conditions
Vuma Home Centre
Effective Date: 21 August 2021
Contents
- Home Deliveries
- Product Collection at a Vuma Home Centre Store
- Return Policy
- Defective Goods
- Pricing & Product Images
Update regarding COVID-19:
Vuma Home Centre has implemented several changes to our delivery services to protect the health and safety of our customers and staff.
These Terms and Conditions govern only the delivery services provided by Vuma Home Centre. For our Privacy Policy, please refer to the Vuma Home Centre website.
1. Home Deliveries
Vuma Home Centre may use independent delivery service providers to complete home deliveries. By selecting the Home Delivery option at checkout, you consent to Vuma Home Centre sharing your order details, delivery address, and contact information with the appointed delivery service provider solely for the purpose of completing your delivery.
When will I receive my delivery?
An estimated delivery date will be provided during checkout. Please note that this is an estimated delivery date and is not guaranteed.
Delivery timeframes generally range between 7–14 working days, depending on your location, product availability, and delivery schedules.
Our estimated delivery dates are calculated based on:
- Order processing time
- Packaging
- Dispatch from our warehouse
- Transit time to your delivery address
During peak trading periods (such as promotional sales or public holidays), deliveries may take longer than expected. Should any unforeseen delays occur, Vuma Home Centre will make every reasonable effort to notify you.
Once your order has been dispatched, you will receive notification via email or telephone.
Deliveries are made between 09:00 and 17:00, Monday to Friday (excluding public holidays).
Our delivery partner will contact you before delivery to provide an estimated delivery time.
Who must sign for the delivery?
For security purposes, the customer or an authorised representative 18 years or older must be present to receive and sign for the delivery.
If no one is available at the delivery address, a re-delivery fee may apply.
Vuma Home Centre and its delivery partners will not be held responsible where a customer appoints a third party to accept delivery without properly inspecting the goods for:
- Visible damage
- Missing items
- Incorrect products
Certain large products, including wardrobes, beds, mattresses, sofas and major appliances, may require in-home placement where applicable.
Customer responsibilities upon delivery
Please inspect your order immediately upon delivery.
Ensure that:
- The packaging is not damaged.
- All items have been delivered.
- The correct products have been supplied.
If there are any damaged, missing or incorrect items, notify Vuma Home Centre immediately and follow our Returns Policy.
Can I change my delivery address?
Customers may request a delivery address change within 24 hours of placing an online order.
After this period, amendments may no longer be possible, as orders begin processing immediately to ensure timely delivery.
Incorrect delivery address
If an incorrect delivery address is supplied, or nobody is available to receive the delivery, the goods will be returned to our warehouse.
Our customer service team will contact you to arrange another delivery date.
Please note that an additional delivery fee may apply, as courier companies charge for every delivery attempt.
Exchanges
Where an exchange is requested, additional collection and delivery charges may apply.
2. Product Collection (Click & Collect)
Customers may choose the Click & Collect option during checkout by selecting their preferred Vuma Home Centre store.
Once your order is ready, you will receive notification by email, SMS or telephone.
If stock is unavailable at your selected branch, please allow approximately 7–14 business days for stock transfer.
Please do not visit the store before receiving confirmation that your order is ready for collection.
Orders typically require:
- 24–48 hours for processing
- 2–5 business days for collection if stock is immediately available
To collect your order, you must present:
- Your order number
- Valid identification
Orders not collected within 5 days from the invoice date may be cancelled and refunded.
Customers are responsible for ensuring that their vehicle is suitable for transporting purchased items safely.
3. Return Policy
Customer satisfaction is important to Vuma Home Centre.
If you are not completely satisfied with your purchase, you may return new and unused products in their original packaging within 7 days of receiving your order.
Once the returned goods have been inspected and approved, refunds will be processed within 7 business days using the original payment method.
Many products are also covered by manufacturer warranties.
3.1 How to request a return
Please contact Vuma Home Centre by telephone or email and provide:
- Your order number
- Original proof of purchase
- Valid identification
Our customer service team will guide you through the return process.
3.2 Returns
If Vuma Home Centre supplies:
- the incorrect product; or
- a product that arrives damaged,
you will be offered either:
- a replacement product;
- an exchange; or
- a refund.
Returned items must include:
- Original packaging
- Accessories
- Manuals (where applicable)
Refunds will be processed within 7 business days after the returned goods have been inspected.
If an online order must be cancelled because stock becomes unavailable, a full refund will be processed.
Vuma Home Centre cannot accept responsibility where the customer orders the incorrect product. Collection and re-delivery charges may apply in such cases.
4. Defective Goods
If goods supplied by Vuma Home Centre are defective, not of acceptable quality, not fit for their intended purpose, or fail to comply with applicable consumer legislation, the goods may be returned for assessment.
Where a genuine manufacturing defect exists, Vuma Home Centre may:
- Repair the product;
- Replace the product; or
- Refund the purchase price,
in accordance with the Consumer Protection Act and applicable South African legislation.
Claims will not be accepted where defects are caused by misuse, abuse, negligence, improper installation or accidental damage.
5. Pricing & Product Images
All prices displayed by Vuma Home Centre are subject to change without prior notice.
While every effort is made to ensure pricing accuracy, errors may occasionally occur due to:
- Human error
- Technical issues
- Supplier pricing updates
- System failures
Where an incorrect price has been published, Vuma Home Centre reserves the right to refuse or cancel any order placed at the incorrect price and will notify the customer accordingly.
Product Images
Product images are provided for illustrative purposes only.
Actual products may differ slightly due to:
- Manufacturer design updates
- Colour variations
- Screen display settings
- Photography differences
Vuma Home Centre shall not be held liable for minor variations between displayed images and the actual products supplied. Vuma Home Centre reserves the right to correct any pricing, product descriptions or image errors without prior notice.